Leading AI Infrastructure Platform Recognized for Superior User Experience Across Enterprise and Mid-Market Segments

The results are in and we’re excited to share that Shelf has earned six prestigious G2 badges recognizing our commitment to making AI implementation as seamless as possible for organizations. These honors reflect what our customers have been telling us: that getting value from AI shouldn’t require an army of consultants or months of painful setup.

The Badges Say Easy, The Work Was Anything But

G2’s latest badges recognize Shelf across four critical areas where user experience matters most:

  • Easiest Admin (Enterprise) – Earned the highest Ease of Admin rating in the Usability Index, recognizing our platform’s intuitive administrative capabilities that keep IT teams productive.
  • Easiest to Use (Enterprise) – Achieved the top Ease of Use rating in the Usability Index, highlighting how naturally our platform fits into daily workflows.
  • Easiest to Do Business With (Enterprise & Mid-Market) – Received the highest Ease of Doing Business With rating in the Relationship Index, reflecting our partnership approach with customers.
  • Easiest Setup (Enterprise & Mid-Market) – Earned the top Ease of Setup rating in the Implementation Index, validating our “weeks, not months” approach to deployment.

This recognition highlights something we’re passionate about: making enterprise AI accessible without the enterprise headaches.

“Our customers in the contact center and innovation trenches carry a lot on their shoulders: keeping operations running, caring for customers, and still being asked to ‘do more with AI,’” said Colin Kennedy, Co-Founder & COO at Shelf. “We’re grateful to play a part in making their jobs easier. We design for low lift, quick wins, and minimal disruption, because the real heroes are the leaders and agents on the front lines who turn better knowledge into better service every day.”

Why Setup and Usability Matter for AI Success

Getting started with Shelf is straightforward and fast. We connect to your existing systems, bring your knowledge into one place, and help organize it so it’s accurate, current, and easy to find. A short pilot proves value, then a phased rollout follows: complete with simple configuration, single sign-on, role-based access, and change-management support for your teams.

Because the platform is intuitive and integrates where your people already work, onboarding takes weeks, not months, and impact is measurable quickly: faster answers, smoother operations, and a better customer experience.

The G2 badges validate what we’ve heard consistently from customers: that AI implementation doesn’t have to be disruptive to be transformative. When the technology works with your team instead of against them, adoption accelerates and results follow.

Ready to see why users rate us #1? Explore Shelf’s G2 profile to read authentic reviews from contact center professionals, or talk to an expert to experience the platform that’s earning widespread industry recommendation.

About Shelf

Shelf is the leading AI Infrastructure platform that transforms scattered organizational data into a Smart Data layer essential for GenAI success. The platform eliminates bad data before it becomes unreliable AI outputs, enabling organizations to deploy AI initiatives with confidence and scale.

About G2

G2 is the world’s largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more, visit www.g2.com and follow G2 on LinkedIn.